Universal Audio Repairs
At Hanex, our expert technicians repair products to the highest standards, using genuine UA parts and guaranteeing the work they carry out. Whether your product is still under warranty or not, we can help – simply choose your product type below and follow the instructions to get it fixed.
About Universal Audio
Universal Audio is a leading designer of audio signal processing hardware and DSP software, founded in 1958 by Bill Putnam. The company is renowned for creating modern digital versions of vintage studio equipment and manufacturing a lineup of analogue classics, such as the LA610, 1176LN, and Teletronix LA-2A.
Your Trusted Partner for Universal Audio Repairs.
Your Trusted Partner for Universal Audio Repairs
Hanex Service is the authorized European repair center for all Universal Audio equipment, including the Apollo series and analogue products. Contact us for in-warranty and out-of-warranty repairs, as well as part deliveries.
Our clientele includes private individuals, retailers, studios, musicians, and Universal Audio itself. With our extensive knowledge and experience, we can quickly and reliably diagnose and repair your device at a reasonable price.
We possess all service documentation, updates, and modifications, ensuring your device returns in better condition than before. Our specialized tools enable us to replace or reprogram components, often eliminating the need for costly parts such as printed circuit boards.
Prompt Availability of Parts
We maintain a large inventory of common parts, ensuring short repair times.
If a part is unavailable, we have a vast selection of donor devices to help complete the repair.
Convenient Pickup Service
We collaborate with various shipping providers and can arrange for pickup of your defective device at your preferred address or drop-off point. You're also welcome to personally deliver your device to our Leimuiden location.
Transparent Quotations
For devices outside the warranty period, our technicians will provide a quotation if repair costs exceed a previously agreed limit. You can then decide whether to proceed with the repair. If you choose to have the device repaired by us or leave it unrepaired, the quotation is free. If you prefer to have the unrepaired device returned, a partial cost of €40 (excluding 21% VAT and shipping) will apply.
We're Here to Help!
If your Apollo, Satellite, Ox, or analogue device encounters an issue, please contact us to discuss repair options and expected costs.
For parts or accessories inquiries, feel free to reach out – we're always happy to assist.
Submitting your repair is easy through our RMA portal. Register your device and select the option for pickup and delivery service. We will then arrange for UPS to collect your equipment from your location and bring it to our service center for further examination, accurate diagnosis, and a price quote. This way, you know exactly what to expect. If you decide to proceed with the repair after the examination, the examination fee of 35 euros will be waived.
What to include with the product?
- The defective product (with power supply, remote control, etc., if related to the complaint)
- A clear description of the issue
- For warranty repairs: proof of purchase
If you prefer, you can also bring the product to our service center yourself.
Yes, our technicians are highly experienced in both digital and analog equipment. In addition to an extensive parts inventory of original components, we also have a large stock of disassembled devices, which often allows us to repair older equipment as well.
Want more information? Send a mail to
Hanex provides on-site repair services for non-transportable equipment or fixed installations in the Netherlands. We also offer this service in other countries upon consultation. Please be aware that additional call-out charges may apply. If on-site repair is not feasible, we will transport (part of) the equipment to our workshop for repair.
Hanex offers a standard 3-month warranty on the repaired issues. If the existing problem recurs or a new problem arises after this period, we will of course resolve it properly.
If you decide not to have the device repaired after examination, the investigation costs of €42,50 will be waived if you leave the device with us. If you want the device returned, we will charge the investigation costs and any shipping costs.
Are you unsure whether repairing is worth it? Send a mail to
In most cases, repair turns out to be certainly interesting because our repairers repair at the component level. So we only replace that one defective part, not the entire mechanism or circuit board. And if repair turns out not to be worthwhile, we will work with you to find a solution.
Hanex repairs most audio brands out of warranty. In addition, we are the official service center for many renowned brands within the Netherlands, Benelux or Europe. You can bring both in- and out-of-warranty repairs to us for these brands.
Check here to see if we are a service partner for your brand.
- Official service point for many brands
- Free quotation
- Collection service for easy transport
- Large stock of spare parts
- High-quality repairs
- Fast and efficient service
- European service partner for various brands
- Many years of experience in the audio industry
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