Focusrite repair and service
Hanex Service repairs Focusrite equipment and also helps with service questions, parts and accessories. You can contact us for audio interfaces, microphone preamps, controllers and other Focusrite studio products.
Focusrite has been a familiar name in recording and studio production since 1985. The brand is especially well known for the Scarlett and Clarett ranges and is widely used by musicians, producers, studios and content creators.
Specialist repair for Focusrite equipment.
We handle Focusrite warranty repairs for customers in the Netherlands. Outside the Netherlands, we help in supported countries with out-of-warranty repairs, diagnostics and parts support.
We work from our workshop in Leimuiden for private customers, dealers, studios, musicians and Algam Benelux as importer.
Parts available quickly
Many commonly needed parts are in stock or can be sourced within a few days, which often helps keep turnaround times manageable.
If an original part is no longer available, we can often still look for a practical repair route using donor units or alternative technical solutions where appropriate.
Collection service where available
We work with several carriers and can assess per request whether collection is available for your address and country.
You are also welcome to bring your equipment to our workshop in Leimuiden yourself if that suits you better.
Repair estimate
If your unit is outside warranty, our technicians will provide an estimate once the expected costs rise above the agreed threshold. If you go ahead with the repair, or leave the unit with us unrepaired, the estimate is free. If you want the unit returned unrepaired, we charge part of the costs incurred: EUR 42.50 excluding 21% VAT and shipping.
We are happy to help
If your Focusrite interface, preamp or controller has a fault, a connection issue or a defective input or output, please get in touch. We are happy to advise on inspection, repair and expected turnaround.
If you are looking for a spare part, accessory or support for an older Focusrite model, we are glad to help.
Submitting your repair is easy through our RMA portal. Register your device and select the option for pickup and delivery service. We will then arrange for UPS to collect your equipment from your location and bring it to our service center for further examination, accurate diagnosis, and a price quote. This way, you know exactly what to expect. If you decide to proceed with the repair after the examination, the examination fee of 35 euros will be waived.
What to include with the product?
- The defective product (with power supply, remote control, etc., if related to the complaint)
- A clear description of the issue
- For warranty repairs: proof of purchase
If you prefer, you can also bring the product to our service center yourself.
Yes, our technicians are highly experienced in both digital and analog equipment. In addition to an extensive parts inventory of original components, we also have a large stock of disassembled devices, which often allows us to repair older equipment as well.
Want more information? Send a mail to
Hanex provides on-site repair services for non-transportable equipment or fixed installations in the Netherlands. We also offer this service in other countries upon consultation. Please be aware that additional call-out charges may apply. If on-site repair is not feasible, we will transport (part of) the equipment to our workshop for repair.
Hanex offers a standard 3-month warranty on the repaired issues. If the existing problem recurs or a new problem arises after this period, we will of course resolve it properly.
If you decide not to have the device repaired after examination, the investigation costs of €42,50 will be waived if you leave the device with us. If you want the device returned, we will charge the investigation costs and any shipping costs.
Are you unsure whether repairing is worth it? Send a mail to
In most cases, repair turns out to be certainly interesting because our repairers repair at the component level. So we only replace that one defective part, not the entire mechanism or circuit board. And if repair turns out not to be worthwhile, we will work with you to find a solution.
Hanex repairs most audio brands out of warranty. In addition, we are the official service center for many renowned brands within the Netherlands, Benelux or Europe. You can bring both in- and out-of-warranty repairs to us for these brands.
Check here to see if we are a service partner for your brand.
- Official service point for many brands
- Free quotation
- Collection service for easy transport
- Large stock of spare parts
- High-quality repairs
- Fast and efficient service
- European service partner for various brands
- Many years of experience in the audio industry
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